Refund policy
At HummelsAndMore, your trust is our top priority. We understand that collecting fine porcelain and wood carvings like Goebel Hummel, Anri, Lladro, and Royal Doulton requires confidence in the quality and authenticity of every piece.
The HummelsAndMore 100% Satisfaction Guarantee
We stand behind every item we sell. If you are not 100% satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund of the purchase price. Whether it’s a question of condition or you’ve simply changed your mind, we want you to be completely happy with your new treasure.
How to Start a Return
To start a return, please contact us at maludan@gmail.com Once your return is accepted, we will provide you with instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon receipt. We take great care in packaging these fragile, retired collectibles, but if the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Shop with Confidence
Ready to add to your collection? Browse our Shop All gallery or explore our most sought-after pieces in the Classic and Rarities collections.